Returns & Exchanges
At Silent Pool Gin, we want you to be completely satisfied with your purchase; however, due to the nature of our products, we can only accept returns on unopened and undamaged items within 14 days of delivery. Please note that for safety and quality reasons, we cannot accept returns on any bottles where the seal has been broken.
Contact Our Team
Email our customer service team with your order number and reason for return to receive a Return Authorization code.
Secure Packaging
Carefully pack the unopened bottle in its original transit packaging to ensure it remains protected during the return journey.
Dispatch the Parcel
Send your item back to our distillery via a tracked courier service to ensure safe arrival and proof of postage.
Quality Check & Refund
Once our team inspects the seal and bottle condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing